Support

FlowMetrics is in beta. We're happy to help, and your feedback shapes what we build next.

Contact us

Email privacy@useflowmetrics.com with questions, bugs or feedback. We usually reply within two working days.

Include in your message

What you were doing, what you expected and what happened instead. If the app showed an error with a reference code, include that code: it lets us find the details in our logs.

Can't sign in

Some organisations require a Jira admin to approve third-party apps before anyone can sign in. If Atlassian shows that the app needs approval, ask your Jira admin.

Metrics look wrong

Check the workflow mapping in Settings: every status must be mapped to Not Started, Active, Done or Excluded. The methodology explains how each metric is calculated.

Remove your data

Settings → Delete my data removes everything at once. See the privacy policy for what we store.